Support
How can we help?
Questions, problems, or something that looks wrong — write to us. A person reads every message.
Common questions
Reminders are per item. Open the item from Today or My Supplements, and in its Reminders section check that Remind me is on and the Reminder times are the ones you expect. The line under the toggle tells you how far ahead reminders are scheduled.
Then check your iPhone: Settings › Notifications › Alltaken must allow notifications, and a Focus mode or Scheduled Summary can hold them back. Paused items and “as needed” items never send scheduled reminders.
Nothing is saved until you confirm it. On the review screen tap Review details to correct the name, brand, variant, form or serving; your corrections are saved as your own copy of the product. If it is simply not the product, tap Not it — scan again or enter it manually — what you already typed carries over.
Your personal amount is never filled in from a label. The label serving is shown as a hint only.
If you connect it, Alltaken reads daily steps, active energy, resting heart rate, heart rate variability, sleep and workouts to show patterns next to your routine. It never writes to Health.
To change or revoke access on your iPhone: Settings › Health › Data Access & Devices › Alltaken (or in the Health app: your profile › Apps). The app keeps working without Health data.
Subscriptions are handled by Apple. In the app go to Profile › Subscription › Manage Subscription, or open apps.apple.com/account/subscriptions to change or cancel your plan, see renewal dates and billing. Cancelling stops the next renewal; access continues to the end of the current period.
Make sure you are signed in to the iPhone with the same Apple ID you bought with, then go to Profile › Subscription › Restore Purchases. If it still doesn’t clear, email us with your app version and we will look into it.
Sign in with the same Alltaken account, then go to Profile › Subscription › Restore Purchases. Restoring a purchase re-links your App Store subscription; it does not by itself copy your routines and logs to a new phone. If something you recorded is missing after a reinstall, email us with your app version and we will look into it.
Profile › Delete my account and data deletes your account and the data held in it on our servers, then removes everything stored on that iPhone and cancels its reminders. If the server step cannot be completed, nothing is deleted and you can try again.
Deleting your account does not cancel an App Store subscription; manage that in your Apple account. If you would rather not use the in-app option, email support@alltaken.app from your sign-in address and we will confirm what was removed.
More answers — the beta waitlist, tracking, Apple Health, billing and your data — are on the FAQ page. Account or data requests (access, correction, deletion): email support@alltaken.app. See also the Privacy Policy.