Terms of Use

1. About these terms

These Terms of Use are an agreement between you and Alltaken, Inc. ("we", "us", "our"). They apply when you install or use the AllTaken app, which you obtain from the Apple App Store, and when you use the alltaken.app website, including its waitlist. By installing or using the app or the website, you agree to these terms. If you do not agree, do not use them.

These terms are the license agreement for the app. The same terms are published at alltaken.app/terms; if a copy you see differs from the version in effect, the version in effect applies.

Our Privacy Policy (alltaken.app/privacy) and our Washington Health Data Privacy Policy (alltaken.app/washington-health-data) explain how we handle your information. Accepting these terms is not your consent to the collection or sharing of your health information: where the law requires consent, the app asks for it separately, and you can withdraw it as the Privacy Policy explains.

2. Words we use

"App" means the AllTaken iPhone app, whatever name it is listed under, including its widgets, features, content and updates.

"Service" means the app, your account, the alltaken.app website and its waitlist, and the sync, scanning, reminder, caregiver-link and AI features, together with related software and content.

"Your content" means everything you enter or submit through the Service, such as your routines, doses, logs, notes, lab results, symptom entries, label and shelf photos, questions, information about people you help, and product submissions to the shared catalogue.

"Device" means the iPhone or other Apple device on which you use the app.

3. Who can use AllTaken

You must be at least 18 years old, or the age of majority where you live if that is higher, and able to enter into a binding contract. The app asks for your age range during setup and does not let anyone who chooses "Under 18" create an account. If we learn that an account belongs to someone under 18, we will close it and delete its data. You must also be allowed to use the Service under the laws that apply to you.

4. Health, medication and safety

AllTaken helps you organise and track the supplements and medications you take, record the doses and schedules you confirm, and see information about your intake, ingredients, consistency and supplies. AllTaken is not a medical device. It does not provide medical advice, diagnosis, treatment, prescribing, nutritional counselling or any other professional healthcare service, and it does not replace a doctor, pharmacist or other qualified healthcare professional. The Service is not intended to diagnose, treat, cure or prevent any disease.

Information only. Product identifications, scanned label information, ingredient totals, overlap and upper-limit figures, review flags, AI answers and other insights may be inaccurate, incomplete or out of date.

What the figures mean. Ingredient totals, comparisons with Daily Values or published upper limits, and cost figures are arithmetic on what product labels declare and on the prices you enter. They do not measure what your body absorbs or needs, and a product's strength or serving size is not necessarily the right dose for you.

Lab results and symptoms. AllTaken shows lab results as you entered them, with any range your own lab printed. It does not interpret them or tell you whether a value is normal, high or low. Patterns shown from your own logs and symptom entries are observations with a confidence level; they never show that one thing caused another.

Check products and doses. Check scanned or automatically filled information against the product label and your prescription or professional instructions before you rely on it.

Do not make treatment decisions based on the Service. Do not start, stop, combine or change any medication, supplement, dose or schedule based only on information from AllTaken. Ask a doctor or pharmacist, and never ignore professional advice or delay seeking care because of something the Service shows or does not show.

No complete interaction check. Ingredient analysis, duplicate detection and review flags, including the short hand-checked list of supplement and medication pairs, are not a complete interaction or contraindication check. The absence of a flag does not mean that a product, dose or combination is safe or right for you.

Reminders and tracking have limits. Notifications depend on your Device and its settings and can be late or fail. Your records are only as complete as what you enter, and supply or run-out estimates may not match what you actually have. Do not rely on the Service alone to manage time-critical medication, to confirm that a dose was taken, or to make sure you have enough supply.

Not for emergencies. AllTaken is not an emergency or monitoring service. In an emergency, call 911 in the United States or your local emergency number. In the United States, for a mental health or suicide crisis call or text 988, and for a possible poisoning or overdose call Poison Control at 1-800-222-1222.

To the extent the law allows, and subject to section 18, we are not liable for harm caused by relying on inaccurate or incomplete information, or on a reminder or alert that did not arrive. Nothing in this section limits liability that cannot lawfully be limited or affects your mandatory consumer rights.

5. Medications, lab results and AI

AllTaken is built so that the medications on your list are not sent to its AI features. Before information from your records is sent to an AI service, our server removes your medications and their logs, and a question that names one of your own medications receives a fixed answer from AllTaken without any AI. Before a label photo is sent to be read by AI, your phone checks it for signs of a medicine label (such as "Drug Facts" or "Rx only") and does not send a photo it recognises as one. That check cannot recognise every medicine, and when a label is unclear it relies on your answer, so do not photograph medicines for AI reading or type medication names into AI questions.

Your lab results, your symptom log and anything you keep for a person you help are not sent to AI features.

Medications you add still appear in your routine, reminders, logs, exports and pharmacist sheet. Their labels are not checked against Daily Values or upper limits. A short hand-checked list of well-known supplement and medication pairs is checked against them, on your phone and, when you ask for the full analysis, on our server; that check does not use AI, and when a pair matches, AllTaken points you to your pharmacist.

6. AI features

AI features, such as the shelf scan, reading a label the phone cannot read on its own, explanations of a pattern, and Ask AllTaken, are off until you switch them on in the app, and you can switch them off at any time. When they are on, the information needed to answer your request is sent through our servers to a third-party AI service, as the Privacy Policy explains. We do not use your content to train AI models.

AI answers are generated automatically and can be wrong, incomplete or out of date. Treat them as information to discuss with a professional, not as advice (see section 4). You can report an answer from the app. Do not include another person's health information in an AI question.

You agree not to use AI features to obtain instructions that could harm you or others, and not to try to make them ignore their safety rules or reveal how they work. We may limit how often AI features can be used, and an answer may be held back when a safety check cannot run.

7. People you help

You can keep lists in your own account for up to two other people you help, such as a parent, a partner or a child. They do not need an account or a phone of their own for this, and their lists are included in your subscription.

Before you add someone, you must confirm that you have their permission to keep their health information in AllTaken. For a child, you must be the child's parent or legal guardian, or act with the parent's or guardian's permission. You are responsible for the information you enter for them and for keeping it accurate and private.

Their information is kept in your account. It is not sent to AI features and is not shown in widgets. You can remove a person, and then delete everything kept for them, from Profile > People you help. Another phone signed in to your account keeps its own copy until that phone's data is reset or the app is deleted.

8. Caregiver links

You can invite one other adult who has their own AllTaken account and their own iPhone to let you help with their routine, and you can accept such an invitation from someone you trust. A link is made only after the person being helped reads, on their own phone, what will be shared and accepts, and the two of you confirm a check number between the two phones.

You must not link, or try to link, anyone without their permission, and you must not use another person's phone, account or password to accept for them. Both people must be adults.

While a link is active, the helper can see the routine described on the consent screen and mark doses taken or skipped, but cannot change the list itself. The person being helped can see who they share with, and either person can end the link at any time in Profile > Care.

While a link is active, the helper's subscription can cover the person being helped. If the helper's subscription or the link ends, that included access may continue for up to 7 days; after that, the person needs their own subscription to keep using the app.

The helper can choose to receive alerts when a dose is still open or when the other phone has not been active for a while. Alerts are sent through Apple's notification service and can be late, missing or wrong. They are not a medical or safety monitor, and no one should rely on them for anyone's safety. The Privacy Policy explains what a link shares.

9. Your content

You keep ownership of your content. You confirm that you have the right to submit it and that it does not infringe anyone else's rights or break any law.

You give us a limited, non-exclusive, worldwide, royalty-free licence to host, store, sync, copy and process your content only as needed to provide, maintain, secure and support the features you use, as described in the Privacy Policy. Our service providers may do this for us under contract. This licence does not allow us to make your health information public, to sell it or to use it for advertising. It ends when your content is deleted, except where the law requires us to keep it, as the Privacy Policy explains.

Shared catalogue. If you choose to submit a product to the shared catalogue, you also give us a non-exclusive, worldwide, royalty-free, perpetual licence to review, correct, reproduce and display the product identification details and label photos you submit, and to show them to other users of the Service. Your routine, doses, logs, health entries and questions are never part of a submission. Our team reviews a submission before anything is shown to other users and may decline it or remove it later.

10. Rules for using AllTaken

Use the Service lawfully and only for its intended purpose. You must not:

• use the Service if you are under 18, or let someone under 18 use your account;
• access another person's account or records, or use someone else's sign-in details;
• record another person's medication or health information without their permission, or upload a photo of a person without their consent;
• upload violent, explicit, unlawful, misleading or infringing content, or knowingly submit false product details to the shared catalogue;
• interfere with, overload, probe or bypass the security of the Service, or send automated or bulk requests to it;
• copy, modify, decompile, reverse engineer, resell or create derivative works from any part of the Service, or extract its content with automated tools, except where the law expressly allows it;
• use the Service to build or analyse a competing product, or in any way that breaks a law that applies to you.

11. Subscriptions, free trials and billing

A subscription is required. Using the app requires an active auto-renewing subscription. The plans, their prices, billing periods and any free trial are shown in the app and on Apple's purchase sheet before you confirm.

Payment through Apple. Purchases are made through the Apple App Store and are charged to your Apple Account when you confirm the purchase or, if you start a free trial, when the trial ends. Apple's terms govern payment, renewals and refunds. We never receive your payment card details.

Free trials. If a free trial is offered, its length is shown before you start it, and Apple decides whether you are eligible. Unless you cancel at least 24 hours before the trial ends, it turns into a paid subscription and you are charged the price and billing period shown when you started it. If you buy a subscription during a free trial, any unused part of the trial ends.

Automatic renewal. Your subscription renews automatically for the same billing period, at the then-current price, unless you turn off automatic renewal at least 24 hours before the current period ends. Your Apple Account is charged for the renewal within the 24 hours before the current period ends.

Price changes. If the price of your subscription goes up, Apple tells you in advance and, where the law or Apple's rules require it, asks for your agreement before you are charged the new price. If you do not agree, you can cancel before the increase applies.

How to cancel. Cancel at any time in your Device's Settings > [your name] > Subscriptions, at apps.apple.com/account/subscriptions, or from Profile > Manage Subscription in the app. Cancelling stops the next renewal; you keep access until the end of the period you have paid for.

Deleting is not cancelling. Deleting the app or your account does not cancel a subscription. Restoring a purchase re-links your subscription to your account; it does not restore deleted records.

12. Refunds and cancelling a purchase

Refunds are handled by Apple under its own policies; we cannot issue App Store refunds ourselves. To request one, go to reportaproblem.apple.com.

If you live in the European Union or the United Kingdom, you may have a legal right to withdraw from a purchase within 14 days. Because the app and subscriptions are sold through Apple, you exercise that right with Apple under Apple's terms, at reportaproblem.apple.com. Nothing in these terms limits any refund or withdrawal right the law gives you.

13. Other companies' services

Parts of the Service rely on other companies, each under its own terms, which we do not control and are not responsible for: Apple (distribution, subscriptions, notifications, Sign in with Apple where offered, and Apple Health on your Device), AI processing providers (only when AI features are on) and hosting, email and security providers. The Privacy Policy explains what each kind of provider receives. Links to other websites are provided for convenience only.

Apple Health. If you choose to connect Apple Health, AllTaken only reads the categories you allow, and you can change that at any time in your Device's settings.

14. Our intellectual property and your licence

The Service, the AllTaken name and logo, and all software, designs, text and other content of the Service other than your content belong to us or our licensors and are protected by intellectual property laws. Subject to these terms and to section 15, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for your own personal, non-commercial use on Apple-branded devices you own or control. The app is licensed, not sold.

15. Apple App Store terms

The following applies because you obtained the app from the Apple App Store. If anything in this section conflicts with the rest of these terms, this section applies.

a) Acknowledgement. These terms are between you and Alltaken, Inc. only, not Apple Inc. ("Apple"). Alltaken, Inc., not Apple, is solely responsible for the app and its content. Where these terms set rules for using the app that conflict with the Usage Rules in the Apple Media Services Terms and Conditions, the Usage Rules apply.

b) Scope of licence. Your licence to use the app is a non-transferable licence to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing, where available.

c) Maintenance and support. Alltaken, Inc. is solely responsible for providing any maintenance and support for the app, as described in these terms or as required by applicable law. Apple has no obligation whatsoever to provide any maintenance or support services for the app.

d) Warranty. Alltaken, Inc. is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are the sole responsibility of Alltaken, Inc.

e) Product claims. Alltaken, Inc., not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including: (i) product liability claims; (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, including in connection with the app's use of the HealthKit framework. These terms do not limit our liability to you beyond what applicable law permits.

f) Intellectual property rights. If a third party claims that the app or your possession and use of it infringes that third party's intellectual property rights, Alltaken, Inc., not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.

g) Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country, and (ii) you are not listed on any United States Government list of prohibited or restricted parties.

h) Developer name and address. Send any questions, complaints or claims about the app to: Alltaken, Inc., 2810 North Church Street, Wilmington, DE 19802, United States; email support@alltaken.app; telephone +1 (740) 272-5220.

i) Third-party terms. You must comply with applicable third-party terms of agreement when using the app, for example your wireless data service agreement.

j) Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and on your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

16. Deleting your account, suspension and ending these terms

You can stop using the Service at any time. In the app, Profile > Delete My Account and Data signs you out, removes your data from that Device and schedules your account for deletion. Our servers delete the account and its data 72 hours later; signing in again before then cancels the deletion. Deleting your account does not cancel a subscription (section 11).

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect the Service or other people. Where reasonable, we will tell you first, explain why, and give you a chance to export your data. If we stop offering the Service, we will tell you in advance where we can and give you time to export your data. If we close your account or stop the Service for a reason that is not your fault, nothing in these terms takes away any refund the law or Apple's terms give you for the unused part of a paid period.

When these terms end, the licence we gave you ends too. Sections 4, 5, 9 (as to the shared catalogue licence), 17, 18, 20, 21, 23 and 25 continue to apply.

17. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation. We do not warrant that information shown by the Service, including scan results, summaries and AI answers, is accurate, complete or current. Some places do not allow certain warranties to be excluded, so some of these exclusions may not apply to you.

18. Limitation of liability

To the maximum extent permitted by law, we and our officers, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or related to the Service or these terms. To the same extent, our total liability for all claims relating to the Service or these terms is limited to the greater of (a) the amount you paid for the Service in the 12 months before the claim arose and (b) one hundred US dollars (US$100).

These limits do not apply to liability for death or personal injury caused by our negligence, for fraud, or to any other liability that cannot be limited or excluded under applicable law, and they do not affect your mandatory rights as a consumer.

If you live in the European Union, the United Kingdom or Switzerland, sections 17 and 18 apply only as far as the law of your country allows. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, and for damage we cause intentionally or through gross negligence. We are not responsible for loss or damage that was not foreseeable. If defective digital content we supplied damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or compensate you as the law requires.

19. Copyright complaints

We respect the intellectual property of others and respond to notices of alleged infringement under the US Digital Millennium Copyright Act. If you believe content in the Service, such as a shared catalogue entry, infringes your copyright, send a notice to our designated agent containing: your physical or electronic signature; the copyrighted work you claim is infringed; the material you claim is infringing and where it appears in the Service; your address, telephone number and email; a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act for the owner.

Designated copyright agent: Copyright Agent, Alltaken, Inc., 2810 North Church Street, Wilmington, DE 19802, United States; telephone +1 (740) 272-5220; email support@alltaken.app with the subject "Copyright notice".

If your content was removed and you believe that was a mistake, you may send a counter-notice to the same agent. We close the accounts of users who repeatedly infringe the rights of others.

20. Governing law and courts

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. Apart from small claims (section 21), any claim relating to the Service or these terms will be brought in the state or federal courts located in Delaware, and you and we consent to their jurisdiction, unless the law where you live gives you the right to bring it in your local courts.

If you live outside the United States, you keep the protection of the mandatory consumer laws of the country, state or province where you live, and you may bring proceedings in its courts. Nothing in these terms takes away a right those laws give you.

21. Resolving disputes

a) Talk to us first. Most concerns can be settled quickly, so before starting a formal proceeding, send a written notice to support@alltaken.app or to our postal address in section 25 with your name, the email address of your account, a description of your concern and what you would like us to do. We will do the same before bringing a claim against you. We both agree to try in good faith to resolve the matter informally for 60 days after the notice is received. During those 60 days, any limitation period for the claim is paused. This step does not apply to an urgent request to a court to stop harm, or to a claim that would otherwise run out of time.

b) Small claims. Either of us may bring an individual claim in a small claims court where you live, or in Delaware, if the claim qualifies.

c) Courts. Any other claim is decided by the courts described in section 20.

22. Digital Services Act (European Union)

This section gives the information the EU Digital Services Act (Regulation (EU) 2022/2065) requires. It applies to people in the European Union and adds to the rest of these terms.

Points of contact. Authorities of EU Member States, the European Commission, the European Board for Digital Services and users can contact us at support@alltaken.app with "Digital Services Act" in the subject line. We can be contacted in English.

What we host. We store the information you enter in your account, which only you, and anyone you link with as described in section 8, can see. Shared catalogue submissions are reviewed by people on our team before anything is shown to other users, and we may decline a submission or remove an entry that is inaccurate, unlawful, infringing or against these terms (sections 9 and 10). We do not use automated tools to decide whether content is declined or removed.

Reporting illegal content. If you believe something in the Service is illegal content, email support@alltaken.app with "Notice of illegal content" in the subject line and include: why you believe it is illegal; where it is (for example the product name as it appears in the app, or a screenshot); your name and email address (unless the notice concerns child sexual abuse material); and a statement that you believe in good faith that the information in the notice is accurate and complete. We will confirm that we received your notice, decide on it in a timely, careful and objective way, and tell you what we decided and how you can seek redress. Copyright complaints can also follow section 19.

If we restrict your content or account. If we decline a catalogue submission, remove a catalogue entry, or suspend or close your account because of content, we will tell you by email why, including the facts we relied on, the term or law involved and how you can challenge the decision. You can ask us to review it by replying to that email, and you can also go to the courts.

Threats to life or safety. If we become aware of information that gives rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we will inform the relevant law enforcement or judicial authorities.

Transparency reports. Alltaken, Inc. is a small enterprise, so the Digital Services Act does not require it to publish transparency reports.

23. General terms

Entire agreement. These terms are the whole agreement between you and us about the app and replace any earlier agreement about it. The Privacy Policy and the Washington Health Data Privacy Policy explain how we handle your information.

Assignment. You may not transfer these terms. We may transfer them to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you where required, and without reducing your rights under them.

Export control. You may not use or export the app in breach of US export laws or the laws of the country where you obtained it.

Severability and waiver. If any part of these terms is found invalid or unenforceable, the rest continues to apply. If we do not enforce a right, that is not a waiver of it.

Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control.

24. Changes to these terms

We may update these terms for a valid reason, such as a change to the Service, to the law or to keep people safe. The terms always show their effective date. For a material change, we will tell you in the app or by email at least 30 days before it takes effect, unless a shorter time is needed for a legal or safety reason. If you do not agree with a change, stop using the app and cancel your subscription before the change takes effect. If you keep using the Service after a change takes effect, the updated terms apply.

25. Contact us

Alltaken, Inc.
2810 North Church Street
Wilmington, DE 19802
United States

Support and questions about these terms: support@alltaken.app
Telephone: +1 (740) 272-5220
Privacy requests: privacy@alltaken.app (the Privacy Policy also names our representatives outside the United States, where appointed)